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Lead Application Support Analyst-CRM

Lead Application Support Analyst-CRM

An excellent opportunity within the Healthcare industry has arisen for a Lead Application Support Analyst-CRM

to act in a leadership capacity to bring a depth of experience, support and process knowledge to a small team.

The Lead Application Support Analyst-CRM will be a subject matter expert in a range of clinical and business applications, and also support new project and bid response activities.

You will be a point of contact and liaison with users and application vendors in order to provide support, advice and training, so as to ensure efficient and best practice use of the supported applications.

The Lead Application Support Analyst-CRM will also facilitate the gathering of user information, to undertake system configurations and to oversee change and problem management, i.e.

provide 2nd line support, user acceptance testing and system admin functions.

You will provide training through documentation and workshops to users.

On-site training for other users may be required where necessary.

The Lead Application Support Analyst-CRM will be familiar with test releases, updates and enhancements to the supported applications, co-ordinate user acceptance sign-off and communicate changes to relevant users.

Essential Experience required for the Lead Application Support Analyst-CRM is:

  • Proven experience of leading a small team

  • Team motivation skills

  • Proven incident management skills

  • Proven change management skills

  • Microsoft Dynamics CRM experience

  • Proven experience in software lifecycle management including testing, release management and service improvement

  • Business and service delivery processes-ITIL

  • Information Governance standards and principles

Desirable experience

  • Experience in Healthcare sector

  • Experience in both business and clinical applications

  • Experience of workflow or integration engines

Please go ahead and CLICK APPLY NOW!!

ITHR Group is acting as an Employment Business in relation to this vacancy.

ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.