JAM Recruitment Ltd
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Global Mobility Director - London

Global Mobility Director - Client Services

Job Type: Permanent
Location: London, UK
Location: £Negotiable + Bonus + Company Benefits
Ref No: AS/56467/GM

This high level position has become available within a highly respected global mobility consultancy.

The successful candidate will be responsible for driving high levels of customer service and the development of strategic processes.

The Role

As the Global Mobility Director you'll be responsible for:

> Ensuring that a high level of customer services is provided at all times
> Building and managing strong relationships with clients through regular contact and client visits
> Establishing and supervising client account plans
> Acting as a strategic resource for all client issues and problem resolution
> Preparing year end client analysis and reviews as well as monthly reports when required
> Developing proposals for account renegotiations
> Managing a team of Managers based on their scope of work
> Setting goals to ensure standards are met by all
> Monitoring team performance, responding to any deviations in a proactive manner
> Working with the implementation team during the rollout of new plans
> Undertaking other tasks and special projects as required
> Assisting with sales when necessary

The Person

To be successful in the role of Global Mobility Director you'll have the following skills and experience:

> Previous client services experience within the global mobility industry
> An excellent understanding of relocation processes, policies and strategy
> Strong customer service skills and confidence liaising with high level clients on a regular basis
> A proven track record of successfully managing a team
> The ability to work autonomously, with minimal direction
> A CRP or GMS qualification is strongly preferred
> A bachelor degree (or equivalent), ideally in a related field


To apply for the position of Global Mobility Director, please send your CV to Andy Shaw via the ‘apply now' button.

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JAM Recruitment is acting as an employment business with regards to this position.