German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Salary - £16,000

Location – Wythenshawe

Contract – Temporary to Permanent

Hours – 5 Days out of 7

7am – 3pm

German Speaking Customer Service Advisor

The Role

The main responsibility will be to provide a professional, efficient and effective service to customers at all times.

This will include...

  • To proactively solve customer queries
  • To manage online customers’ expectations, to provide ‘Best in Class’ customer service
  • Excellent communicator, both written and verbal in German
  • Ensure response times are adhered to and consumer  queries are handled in a professional approach at all times
  • Adopt a professional approach in all aspects of your role.
  • Liaising with couriers, tracking customer orders.
  • Liaising with product managers and internal departments.
  • Supporting the team and communicating with fellow co – workers to achieve high levels of customer service and achieve targets.

The Candidate

The successful candidate will have the following skills, experiences and attributes...

  • Fluent German / English language both verbal and written.
  • Experience working in a busy customer service environment
  • Good working knowledge of Internet and Excel.
  • Excellent telephone manner
  • Excellent written communicator
  • Proven problem solver
  • Good all-rounder in aspects of time management and priority planning
  • Ability to work well under pressure
  • Willingness to work flexible hours
  • Friendly / approachable
  • Energised / Enthusiastic / Self-assured.


  • Start: ASAP
  • Duration: Temporary to Permanent
  • Rate: £16k per year
  • Location: Wythenshawe, Greater Manchester, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Heads Recruitment Ltd
  • Contact: April Bryan
  • Tel: the 0161 746 3311
  • Email: to view click here
  • Reference: INTELLGERMAN3
  • Posted: 2016-10-04 17:01:21 -

  • View all Jobs from Heads Recruitment Ltd

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