After Sales Coordinator
Our clients are a Holiday Park situated between Tarleton and Southport and are currently looking for an After Sales Coordinator.
Within the after sales and Stock department you will be responsible for chasing manufactures for warranty completion dates, parts orders and deliveries for the department.
Co-ordination smooth operation of the day to day running of the department, including invoicing and warranty work.
Co-ordinating transport of static caravans from manufacturers to parks and between sites.
Duties will include:
Coordination of customer queries, warranty and faults relating to after sales issues either by email or telephone.
Reporting PDI, Warranty claims within the allocated time after PDI and keeping Parks and customers up to date with all claims.
Quoting and ordering any necessary parts for the Parks and arranging collection.
If costs have been incurred outside our service level agreements, ensure these are recharged to the relevant Park at the agreed rate.
To ensure all queries are dealt with a consistent manner and to highlight any similar issues that need addressing with other providers.
Organising transport of static caravans to individual Parks.
Keeping customer records up to date, filing and any other office duties.
Identify areas for improved efficiency and raise with Line manager.
Any other duties as required which may include assisting other areas of the business.
Excellent communication skills both verbal and written.
Ability to communicate at all levels.
Proactive approach to problem solving.
Professional manner when dealing with customers and colleagues alike.
Good IT skills including proficiency in Word, Excel, Outlook etc.
Attention to detail.
Good organisational skills.
Ability to manage own workload.
Minimum of 5 A - C grades at GCSE level (or equivalent) including Maths and English
Experience of working in a customer facing environment would be beneficial
Experience of working in a sales/after sales environment would be beneficial
Not the role for you? Here at the Clayton Group we have a specialist team that can find the ideal job for you, we work with companies across the North West matching recruitment needs and wants in the world of work.
If you are seeking work in Administration, Sales, Sales Support, HR and Marketing then please get in touch today on 01772 259121 and ask for Tracy Bolan who will be happy to assist you in your search.
At Clayton Recruitment we passionately believe your talent matters, so we specialise in recruiting the best talent and connecting this to your opportunities.
We have over 100 years commercial recruitment experience within our business coupled with 30 years of market intelligence and a large data base of active clients and candidates.
Coupled with market leading search systems.
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