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Telemarketing Manager

Telemarketing Manager/Senior Telemarketer – London City – Up to £32,000 + Benefits

This is an exciting opportunity for an experienced Telemarketer to join an an integrated media and marketing services company based in the heart of the city

Job Description

• Build a comprehensive and successful telemarketing capability within the business that enhances their market leading proposition and improves their sales effectiveness across all routes to market.
• Collaborate with the Events team to build a joined up holistic approach to telemarketing across the business.
• Work within and understand the economic model to build a sales capability that creates incremental value to the business.
• Be responsible for the relationship and performance management and interaction of all the Telemarketing operations.
• Be responsible for scripting, call management and team coaching telemarketing Executives in order to support the sales process
• Provide training and communicate specific product updates and changes to the Telemarketing Executives
• Stay up to date with trends within market and associated industries and filter this down to facilitate better informed and relevant conversations with clients
• Work with colleagues to fully integrate and manage the Outbound telemarketing operation to provide a seamless customer journey and drive increased sale conversion
• Be responsible for the documentation and adherence to relevant processes and procedures
• Monitor performance results, collate and prepare all Management Information relating to the channel - providing weekly reports and analysis for senior management


• Experience in managing and monitoring the performance of a team of telemarketers
• Experience of translating product propositions into effective telesales and marketing call guides
• Strong sales and analytical skills
• Evidence of introducing new procedures and processes to deliver an uplift in performance
• Self-motivated enthusiasm for the job
• Good time management and organisational skills
• The ability to motivate and enthuse others through effective communication
• Very strong team work ethic with outstanding collaboration skills


About our client

"A leading multi-award winning Marketing and Media company focused within the healthcare profession.

We have been at the centre of healthcare professionals for over 25 years and due to an expansion within their editorial team, they require a Project Editor to work on a wide variety of projects including providing quality educational materials to healthcare professionals (including GP’s, patients and other healthcare audiences)"

  • Start: August
  • Duration: Permanent
  • Rate: £32k per year + Bonuses
  • Location: London, Greater London, England
  • Type: Permanent
  • Industry: Sales
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Tel: 0330 100 2230
  • Email: to view click here
  • Reference: COGTSM
  • Posted: 2016-10-05 16:35:10 -

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