Support Helpdesk Advisor - Software

Support Helpdesk Advisor  - Software

£16,000 – £18,000K

An exciting opportunity is available for a customer focused individual to join a successful growing software company based in Lancaster. 

Our clients are seeking a service desk specialist to provide remote technical support and guidance to end users.  The successful candidate will respond to end user enquiries, provide product knowledge share, identify software issues and communicate resolution.  The ideal candidate will be a highly motivated, forward thinking, customer orientated individual who enjoys a challenge and is confident with software technology.   The Support Helpdesk Advisor will be a key member of a larger Customer Experience team and the first point of customer contact.

The company offer a great friendly working environment in a new purpose built office situated in Lancaster City centre, 25 days holiday (plus bank holidays) and following a probationary period a healthcare cash plan and additional benefits.  


  • Providing the first point of contact for all software customers.
  • Providing best practice advice, guidance and knowledge on the use of the software platform.
  • Working to an agreed set of customer SLAs you will provide a fair, timely and high quality consistent service.
  • Building relationships with key customer contacts to ensure high levels of satisfaction and continued growth.
  • You’ll need to be a product expert; knowing the system inside-out to provide advice and best practice support internally and externally.

    (Full training will be provided)
  • Working closely with the Customer Experience Team to be an internal advocate to ensure customers are at the centre of everything we do.


  • You’ll have a strong solution driven attitude and be able to demonstrate this with examples of problem solving
  • A strong interest in tech, with the ability to clearly explain even the most complicated ideas to a non-techy audience.
  • You’re confident, friendly and outgoing and capable of being enthusiastic even when faced with difficult problems.
  • The successful candidate must have excellent interpersonal skills, be a strong communicator, organised and analytical with the ability to work well under pressure in a technically challenging environment.
  • Outstanding oral communication skills
  • Have at least 2 years’ experience in a relevant role.

Company description

Our client are a well-established software house delivering cutting edge solutions to the training industry.

We have ambitious growth plans and require driven, motivated employees to help drive the business forward.

How to apply

If you would like to be considered for this opportunity please apply here and our client will be in direct contact.

  • Start: ASAP
  • Duration: Perm
  • Rate: £16k - 18k per year + Bonus & Benefits
  • Location: Lancaster
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Tel: 0330 100 2230
  • Email: to view click here
  • Reference: AP05
  • Posted: 2016-10-05 16:47:31 -

  • View all Jobs from Hiring People

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