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Customer Account Executive - Software

Customer Account Executive - Software

£18,000 - £20,000 a year

An exciting opportunity is available for a customer focused individual to join a successful growing software company based in Lancaster. 

Our clients are seeking an ambitious graduate or customer service professional with excellent communication skills and a passion for problem solving to join our Customer Experience Team.  The team are focussed on successful product implementations and outstanding customer service.

Targets are based on increasing customer satisfaction, ensuring high user adoption, maximising customer return on investment and driving contract expansion.  Our clients are seeking a confident individual who can provide training and consultancy to customers during their ongoing use of the software, as well as building close relationships with key customer contacts.  The Customer Account Executive will also provide support to other members of the Customer Experience Team

The company offer a great friendly working environment in a new purpose built office situated in Lancaster City centre, 25 days holiday (plus bank holidays) and following a probationary period a healthcare cash plan and additional benefits.  


  • Working with our customers to truly understand their business and work with them to uncover what value they can obtain from the platform and manage expectations of when that value can be achieved.
  • Providing best practice advice and guidance around what customers can achieve with the platform and influencing them to follow guidance given to ensure their success.
  • Providing on-site and webinar training on how to use the system effectively
  • Producing relevant customer support material including guides, webinars and best practice documentation when and if required
  • Building relationships with key customer contacts to ensure high levels of satisfaction and continued growth.
  • Provide support to the Customer Success Managers and other members of the Customer Experience Team.
  • Monitor customer use of the tool and provide analysis on overall trends and specific customer engagement.
  • You’ll need to be an product expert; knowing the system inside-out to provide advice and best practice support internally and externally.

    (Full training will be provided)
  • Working closely with the Customer Experience Team to be an internal advocate to ensure customers are at the centre of everything we do.


  • You’ll have a strong solution driven attitude and be able to demonstrate this with examples of problem solving
  • A strong interest in tech, with the ability to clearly explain even the most complicated ideas to a non-techy audience.
  • You’re confident, friendly and outgoing and capable of being enthusiastic even when faced with difficult problems.
  • The successful candidate must have excellent interpersonal skills, be a strong communicator, organised and analytical with the ability to work well under pressure in a technically challenging environment.
  • Outstanding written and oral communication skills – comfortable and confident presenting to large groups as well as working closely with small teams or one-to-one.
  • Excellent IT skills – must be highly proficient in a wide range of functionality on PC operating systems.
  • Have a no-nonsense and no-excuse approach to success
  • Be educated to degree level or have at least 2 years’ experience in a relevant role.

Company description

Our client are a well-established software house delivering cutting edge solutions to the training industry.

We have ambitious growth plans and require driven, motivated employees to help drive the business forward.

How to apply

If you would like to be considered for this opportunity please apply here and our client will be in direct contact.

  • Start: ASAP
  • Duration: Perm
  • Rate: £18k - 20k per year + Bonus & Benefits
  • Location: Lancaster
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Tel: 0330 100 2230
  • Email: to view click here
  • Reference: AP04
  • Posted: 2016-10-05 16:48:36 -

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