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Secretary / Administration Assistant

POSITION : Secretary / Administration Assistant
LOCATION : Lower Clapton Road
DIVISION : On-Street
REPORTING TO : Contract Manager/Director LBH
RESPONSIBLE FOR : General administrative duties


To provide strong support to the Client/ Administration Manager in compiling reports for the Council, maintaining records, sending letters and filing.

, Use Excel spreadsheets to summarise the daily contract figures and providing a breakdown.
, Use Excel spreadsheets to maintain a daily performance record.
, Preparation of daily summary reports and email management
, Preparing and sending out standard letter
, General administrative duties for example filing.
, To complete and file all relevant documentation in accordance with Company Policies and Procedures.
, Maintain the highest standard of personal hygiene and appearance at all times ensuring uniform is clean and smart in appearance when on duty.
, Communicate in a professional and courteous manner when dealing with members of the general public.
, To keep abreast of legislative and other changes that may affect the operation of this contract.
, To contribute to corporate initiatives as required.
, To ‘cascade' information to all members of staff and maintain good communications throughout the contract.
, Adhere to Health and Safety requirements and best practice at all times.
, Ensure that the Company's Equal Opportunity Policy is fully implemented at all times.
, Undertake any other duties consistent with the nature and grade of the post as necessary or as requested.
, You may be required to perform other duties within your capabilities.
, To monitor incoming call and emails and passing queries to relevant managers.
, Diary management and organisation of meetings, ensuring effective time management of appointments
, To prepare/collate documentation for meetings
, To take minutes at the meetings and distribute across the management
, Dealing with customer queries and complaints
, Reception duties
, Co-ordinating meeting room bookings

, IT literate competent in Microsoft Word and Excel.
, Ability to multi-task and with pressures of paperwork
, Ability to work on own initiative.
, Minimum 2 years administrative experience.
, Attention to detail, confident and a good finisher.
, Ability to complete and file reports and documentation in English.
, Strong interpersonal, communication and written skills in English.
, Experience of working in a customer facing role an advantage.