Monarch Recruitment Limited
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Application Support Lead

Application Support Lead | North East | Permanent

Applications | ITIL | Technical Support

Application Support Lead is required for one of my clients based in the North East.

This is a superb opportunity to join an exciting company who are the market leader in their industry.

The successful applicant will gain excellent learning, development and career opportunities.

Key Responsibilities:

Application Management

- Provision 1st and 2nd level support of Core banking applications & services
- Support incident, problem and defect management activities

Technical Support

- Assists new initiatives with application/service specific knowledge and experience
- Manage the technical provisioning of new Services into Atom and their transition into the Production environment 

Service Management

- Management and support of applications and suppliers in accordance to ITIL Standards from Service Strategy to Service Operations
- Provide Support for Service & Supplier Reviews 

Key skills:

Essential Capabilities

- In Depth understanding of ITIL Framework
- Working experience of providing 1st line support 
- At least 2 years’ experience of working in a technical support role
- 5 years’ experience of supporting Financial Services application.
- Understanding of Banking Architecture
- Experience of working with 3rd Parties

Desired Capabilities

- ITIL Certified
- Working knowledge of databases networking & infrastructure
- Experience of managing 3rd parties
- Technical support of a Core Banking application/environment
- Working knowledge of supporting cloud based/hosted applications

If you are interested in this position please send me your most up to date CV to [1] or simply call me on my direct dial 0121 237 3215.

Application Support Lead | North East | Permanent



  • Start: 05/10/2016
  • Duration: n/a
  • Rate: £45000 to £50000 Per: annum
  • Location: North East,England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Monarch Recruitment Limited
  • Contact: Trevor Newman
  • Tel: 0121 237 3215
  • Email: to view click here
  • Reference: TN/ASLNE
  • Posted: 2016-10-05 18:35:07 -

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