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Outcomes Co-ordinator - Child Care & Family Services

About Zest Care


Since 2001, Zest Care has been providing children with quality education and care in family homes throughout the Sydney metro and Illawarra region.

Working closely with government agencies, referring organisations and Centrelink, we work towards achievable outcomes for children, their families and the wider community.



Our services have a real impact upon the wellbeing of children, their families and the community as a whole; our aim is to bring early childhood education into the family's home often working with children with additional needs, disadvantaged families, or families struggling with illness or mental health. Through the provision of age appropriate activities, encouraging the development of the child's life skills within the family's daily routine, thus making us a truly unique provider.

As a business, we are undergoing an evolution - implementing new systems, processes and capabilities as well as establishing a culture where honesty, accountability and dependability are paramount.

We have a professional yet relaxed culture where supporting each other to get the job done is valued above all else!


About the role


A key function within our family services team, the outcomes coordinator will be the back bone for our educarers to digest and monitor their weekly reporting.

The ideal candidate will have a natural ability to guide and empower them in delivering outstanding care and support in achieving the childrens' goals and outcomes.


Your main functions which include but not limited to:



  • Digesting, monitoring, analysing & chasing educarers' weekly progress summaries

  • Educarer Performance management

  • Liasing with family services, Intake & Operations -

  • Maintaining compliance

  • Performance management escalation

  • Recommendations of rotation of educarers with families

  • Are educarers reaching goals and outcomes?

  • Educarers breaching policies and procedures

  • Coaching educarers around reaching developmental goals and outcomes through sharing their expertise around early childhood.


About you


The nature of this role is an outcome driven routine, talking to a lot of people from different walks of life.

There is a need to be diplomatic empathetic, firm and resolute which is not always an easy balance.


Our environment is a passionate, driven and busy office where every team member has each other's backs and where we pull together to deliver the best service possible.


This role will be ideal for someone who loves to coach and guide educarers in the field to be the best they can be in helping families and children at risk within the community.


To secure an interview for this role you will demonstrate the following skills & attributes:



  • A minimum 1 year experience in a child care / community service role

  • A childcare qualification

  • Strong, confident and outcome driven

  • Strong eye for detail

  • Ability to guide and empower others

  • Positive and motivated personality with the ability to relate to people from all walks of life

  • Share our philosophy, passion and commitment to children families and the community


On offer is excellent training, a competitive salary package (dependent on experience) and a fantastic work environment.

There are real opportunities for career progression over time in a growing business undergoing a huge amount of positive change!

So, if you want to make a positive difference to the lives of children and their families, want your team to be the best - APPLY NOW!


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