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Retention Team Leader

Retention Team Leader - c£38k plus benefits - Online Gaming Sector - Gibraltar

SRGEurope has been appointed to recruit a Retention Team Leader for a world leading International iGaming businesses with one of their bases in London.

The successful Retention Team Leader will ensure that the Retention Team function delivers effectively against the objectives through the management of the customer retention programme.

With the ultimate aim of increasing customer engagement, driving down churn and increasing customer lifetime value you will provide guidance to your peers to ensure excellent retention-based promotions across the company are well executed.

The Responsibilities

  • Planning and maintaining all retention marketing programs

  • Identify opportunities & implement tactics to maximise revenue and minimise churn among existing customer bases.

  • Work with various teams to create and launch retention campaigns/programs, driving loyalty and revenue.

  • Analyse and report monthly on usage patterns, churn, customer base trends, and customer retention and promotion projects and initiatives.

  • Design marketing campaigns aimed at retention and value preservation.

  • Build close relationships with other business functions including Product teams

  • Monitor changes and keep updated on the organisation's products or services.

  • Assign requests out to the team

  • Responsible for Retention Executives, providing feedback, coaching, training and development in order to optimise performance of all team members.

  • Work with the Seniors within the team to ensure the continuous development and training for the team

The Candidate

  • A good understanding of the entire campaign development and delivery process

  • Experience of working with stakeholders at various levels

  • Proven management of retention and or promotion activity

  • A good knowledge of online customer retention strategies and tactics

  • Experience creating marketing campaigns targeted at consumers

  • Exceptional knowledge of Excel, spreadsheets or reporting software.

  • Previous experience of managing or providing guidance to other team members

  • Experience of carrying out data analysis on retention and promotional activity making suitable recommendations based on this information

  • Ability to provide analysis on large amounts of data identifying trends and presenting recommendations

  • Extremely passionate about the internet and technology world.

  • Comfortable picking up new concepts and running with them.

  • Ability to think outside the box.

The Company

This incredible successful London based business is one of the largest and fastest growing companies within the Online Gaming industry.

To Apply

Please click on the ‘apply' button and upload your CV or alternatively contact Sarah Cairns, Recruitment Consultant on 0131 510 0024.

We have a variety of jobs within the Digital and Marketing sector ranging from £25k-£150k, so if this one is not suitable please get in touch to discuss other exciting opportunities you can apply for.

This advert is posted by SRGEurope (, a UK based recruitment consultancy, on behalf of one of our client's.

All of our job adverts are for live jobs that we are pro-actively recruiting for.

Skills: Gaming, Marketing, Online Gaming, B2B, VIP, Management, Sports, Casino, Retention, Bingo

  • Start: ASAP
  • Rate: £38000 - £40000 per annum + benefits
  • Location: Gibraltar
  • Type: Permanent
  • Industry: Construction
  • Recruiter: SRG
  • Tel: 01212851355
  • Email: to view click here
  • Posted: 2016-10-07 15:52:02 -

  • View all Jobs from SRG