Supply Care Solutions
This job has been posted for more than 30 working days and has expired.

Access Advisor

Locum Access Adviser job in London


Location: East London


Team: Contact Centre


Salary: from £11.00 per hour Limited


Job type: Locum


Hours: Full time



Supply Care Solutions are looking for an Access Advisor in London



ROLE PURPOSE



  • To handle all general telephone calls, face to face, e-mails, web forms and social media enquiries in a polite and courteous manner to agreed customer satisfaction standards

  • Recording all relevant details on supporting technology

  • Escalating calls on to the correct department within Access Harrow and resolved within the target time-scale


KNOWLEDGE AND EXPERIENCE

  • Must be able to demonstrate an understanding of issues from the customer's perspective to achieve resolution of enquiries within the Service Level Agreement

  • Extensive experience in a customer service role

  • Must be able to search information systems and use own knowledge to provide information, advice and guidance, and to resolve requests

  • Must be able to identify customers through service systems

  • Must be able to advise on a range of options, suggest alternatives and/or improved solutions

  • Must be able to capture comments, compliments and complaints, deal with these appropriately and escalate where appropriate

  • Must be able to communicate effectively at all levels: actively listens and responds to the customer as appropriate: good written communication skills.

  • Must be able to demonstrate the ability to achieve targets and objectives

  • Must be able to demonstrate the capability to work within a team: committed team player

  • Must be able to prioritise and plan own workload

  • Must be IT literate and confident in the use of basic IT systems

  • Must have a clear understanding of the diverse nature of Harrow's communities, the implications for Access Harrow and the impact on Harrow's residents and service users


Our Locum workers benefit from



  • Excellent Rates

  • £250 Refer-a-friend scheme

    *

  • Assistance with DBS applications

  • Dedicated consultant support

  • Varied career opportunities

  • Flexible working opportunities


If you are interested in this position please apply online or call us on 020 8506 1111


Supply Care Solutions have a number of locum jobs across the UK.



* All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade.

We offer an excellent referral bonus for any new worker you refer to us

*Terms and conditions apply.

Supply Care Solutions works in conjunction with Monitor/TDA rate caps