Customer Care Team Leader
This global and recognisable business is well established and currently experiencing an exciting growth phase.
There is an opportunity for a driven and talented Team Leader to join the Customer Care division with a focus on improving the customer experience and driving team performance.
Reporting directly to the General Manager you will be accountable for:
- Leading, coaching and mentoring a team of 15 customer service representatives
- Communicating targets and KPIs to your team and monitoring performance
- Delivering training and ensuring performance plans and succession paths are in place
- Acting as a point of escalation
- Collating performance related information and reporting to management
- Improving internal procedures and processes to ensure consistency as well as high performance
To be considered for this role you will have:
- Proven team leader experience, ideally within the freight industry preferably with a B2C focus
- A passion for managing and leading a team
- Demonstrated experience in improving processes and driving change
- Clear and strong communication skills coupled with superior customer service skills
This is a unique career opportunity to join a global business offering not only a rewarding salary, but also the chance to work with like-minded professionals who will foster your successful career.
To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Christina Sclavos on +61282709747.
( SK92357A ) SK922816A
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