Team leader- Executive Lounge
£8.76 - £9.53 per hour
One Resourcing Ltd are pleased to recruiting for a unique and prestigious client at Gatwick Airport.
Our client operates premium airport lounges, ideal for anyone who is flying from the airport.
Guests can enjoy freshly prepared food, drinks from a fully tended bar, unlimited WiFi, daily newspapers and glossy magazines all before catching their flight.
ABOUT THE ROLE:
A member of lounge management responsible for managing the shift cycle.
To have an in-depth knowledge of all lounge products, services and procedures whilst ensuring that the guest experience is perfectly delivered in line with the Company's procedures and that every element of the operation is running both effectively and economically.
Health and Safety systems being fully adhered to.
EHO - Food Hygiene systems being fully adhered to and records completed.
Airport regulations, issuing of temporary ID's.
To ensure procedures are upheld and documented in the case of evacuation or accident
Any other statutory regulations relevant to your work, such as adherence to UK employment law.
Line management of all of the experience team on the shift.
To be responsive to, and organise roster changes to cover for sickness and holiday etc., communicating any changes to the DM appropriately.
To manage and motivate your team members to ensure best results.To be present of the floor as much as possible and to be continually aware of busy "pressure points" and to take appropriate action to ensure excellent service is maintained at the required level.
Maintain excellent relationships with the team through regular one-to-one meetings, staff briefings and debriefings and providing timely feedback to individuals on shift.
To manage and monitor performance of all experience team staff, documenting using the relevant paperwork, where necessary.
Accurately complete employment forms in a timely manner (sickness, PR's, lateness, non-compliance, etc.).
To exercise effective leadership by being a good role-model and leading by example.
Induct all new staff at a local level on their first shift and continue induction across all shifts up to basic level of competency.
Conduct regular, ad-hoc locker checks and bag checks to ensure security of the Company's property.
Proactively adhere to and uphold consistency in SOPs and service flows, anticipating busy periods and being fully prepared.
Take responsibility for each shift, ensuring that the guest experience is perfectly delivered in line with No.1 Traveller procedures.
Having an in-depth knowledge of all lounge products, services and procedures (including relevant procedures for Bedrooms and Spa where applicable).
Maintain highest possible levels of standard by being a service ambassador and brand advocate.
Maintain impeccable cleanliness in all areas of the lounge (and where relevant, Spa and Bedrooms).
To regularly walk through the lounge in a 'figure of eight' and acting as the 'service canary'
Monitor and regulate ambience in all areas of the lounge.
Take responsibility for effective service recovery in the lounge to avoid passengers leaving dissatisfied.
Set the pace and set the tone of your shift by working at an efficient pace.
Uphold the Company's grooming standards at all times, and take the necessary steps to rectify any infractions of policy.
Operating an effective shift in line with agreed budgets by exercising strict stock control and minimising wastage by stock rotation.
Strict control of billing and invoicing.
Cross check and approve at the end of each shift and rectifying any errors immediately.
Have a strong understanding of the importance of adhering to the payroll budget by updating the Deputy Manager with any changes which would affect payroll.
Leading your team to maximise and exceed the ancillary sales targets - identifying specific periods in the shift cycles where up-selling can be most effective.
Managing orders and deliveries correctly to ensure they are correct and do not exceed the budget without express authority from the Deputy Manager or Manager.
Being responsible for overseeing the cash and card handling on your shift and accurately following correct cashing-up and banking procedures.
Understanding and exercising acute capacity management to achieve optimum occupation and managing the Greeter role to maximise the guests using the lounge when space is available.
Seeking out opportunities for further revenue generation.
Maintaining good relationships with airline representatives and clients by looking after reps and clients when they are in the lounge.
Complete knowledge of all arrangements with third party channels (e.g.
Membership schemes/tour operators, etc.).
Maintaining good relationships with key suppliers
Working at Gatwick Airport requires candidates to undergo a full five year reference history and criminal record checks.
Successful candidates would need to be flexible with regard to working hours, with shifts falling on weekends and public holidays.
If you believe you have the dedication, commitment and passion that our client requires then please press the apply button and should your CV match the criteria one of our dedicated recruitment team will be in touch to go through the next stages of the application process.
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