Medical Equipment Service & Deliver- FT Sacramento

The Customer Service Technician is responsible for delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting and testing equipment; and inventory maintenance.

Knowledge and Physical Requirements

  • 21 years of age or older, with high school diploma or equivalent.

  • Prior work experience in hospital setting or customer service preferred.

  • Basic computer skills.

  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.

  • Valid driver's license and potential for DOT certification.

  • Able to lift and/or push 75 pounds.

  • Able to stand and walk for long periods of time.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

  • Possesses quality orientation with a “get it right the first time” attitude.

  • Complies with patient privacy laws in all matters.

  • Maintains and projects confidence, enthusiasm and a professional image.

  • Flexible, coachable.

  • Demonstrates strong communication skills (listening, writing and speaking).

  • Demonstrates team orientation and shows respect for others.

  • Proactive and self motivated.

  • Organized; prioritizes to meet deadlines.

  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental, and customer policies and regulations.

  • Maintains a clean and safe work environment.

  • Customer-focused: willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.

  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.

  • Ensures prompt and courteous service is delivered to all customers in person and in all communications.

  • Shares information with all team members to improve ability to service customers and define opportunities for the district team.

  • Completes all paperwork accurately and in a timely manner to ensure accurate documentation for billing and required regulatory compliance.

  • Stays up to date on the medical equipment in our fleet.

  • Inspects, cleans and tests medical equipment for functionality, following approved written procedures.

  • Safely loads, secures and delivers medical equipment to customers.

  • Completes and maintains DOT certification, according to location-specific needs.

  • Educates and engages customers at the time of delivery, detailing customers on the features and functionality of the equipment,

  • Retrieves equipment from customer locations, safely transporting the equipment back to the UHS office.

  • Ships and receives medical equipment and supplies.

  • Assists with inventory management.

  • Resolves customer complaints, ensuring customer satisfaction.

  • Performs other assigned duties.


Level II

  • Proficient in the UHS systems and Microsoft Office programs.

  • Serves as part of training team for other members in Division/Region.

  • Demonstrates a high level of sales aptitude with customers, and identifies and brings opportunities to review as part of the territory planning process.

  • Possesses strong customer interfacing skills based on relationships established with accounts.

  • Serves as a lead for key accounts (e.g., accounts using patient handling and negative pressure wound therapy services).

  • Serves as a peer advisor to employees.

    Orients, trains and assigns and checks other employees' work, as appropriate.

  • Serves as a subject matter expert for key projects in the office (e.g, quality indicator scores, inventory, accounts receivables).

  • Places internal requisitions and assists with inventory management of replacement parts.

  • Able to retrieve and use information to support technical services and the repair of fleet equipment to improve utilization.

  • Develops other personnel in the district office (cross and lateral training).

Level III

  • Considered a subject matter expert with district offices around equipment management tasks, policies and procedures.

  • Works with the Trade Desk on sales and buyout opportunities.

  • Able to perform district office audits.

  • Able to complete manufacturer service calls (mechanical, not technical) and all necessary documentation.

  • Able to in-service patient handling and negative pressure devices to clinical staff.

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