Additional Resources Ltd.
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Desktop Support Team Leader - Luton

Desktop Support Team Leader - Luton

Package: Up to £32k Plus Benefits
Role: Permanent

My client require a Desktop Support Team Leader to manage and lead a team of Desktop Engineer to support the Desktop Estate providing both hardware and software support to our client based in Luton.



Duties:

Team leading skills to support the desktop environment serviced by our outsourcing division as incidents arise
Diagnose and resolve technical issues and team member issues
Setting up and configuring new hardware devices as the business required in line with priorities
Ensuring that internal processes are followed and that logs are updated in an accurate and timely manner
Consistently providing a high level of customer focus and understanding the needs of the business, must be able to represent the company at a customer level
Ability to recognise and resolve customer impacting events as they arise
Conduct investigations of operational problems, makes proposals for improvement and implements them when appropriate.
Provision of out of hours support via home VPN on a rota basis.

Key Skills:

Minimum of two years' experience in a Service Delivery environment
Minimum of two years desktop experience
Ability to work unsupervised once tasks have been allocated
Knowledge of Problem Solving techniques
Knowledge of SCCM or similar software delivery techniques
Knowledge of Administrating Office 365
Full UK Driving Licence

Key words, desktop support

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