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Waiter/Waitress

Waiter/Waitress - ~Restaurant/ Bar and/or Events - shifts flexible part time or casual



Crowne Plaza Stratford-Upon-Avon,Bridgefoot, Stratford-upon-Avon, Warwickshire , CV37 6YR

In this role you will be working for Valor Hospitality Europe which is part of a leading US hotel management company with over 19 properties in the UK operating a number of recognised worldwide brands and exciting expansion plans to add more hotels in the UK and Europe..

Main Duties:

The Waiter/Waitress role involves a range of duties, including; the service of food dishes and drinks from our hotel menus, preparing the restaurant and service areas for service, laying up and clearing of tables, giving attentive customer focused service to our customers during their meal ensuring that our customers have a great dining experience through efficient service.

You will have a full understanding of our dishes and the ability to upsell, deliver great customer service; whilst ensuring the brand values and standards are delivered.

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do.

Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Waiter/Waitress role include:



* Identifying customer service problems or issues before they arise.


* Displaying a positive, friendly and informal manner with customers.


* Showing a sense of urgency on behalf of customers and actions requests quickly.


* Undertaking work in a well-organised and systematic way.


* Working effectively with colleagues and other departments.


* Striving for excellence by paying attention to important detail.


* Ensuring promises are kept by following through on customer requests.


* Maximising sales opportunities through up-selling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant should have experience working in a customer service environment preferably within a hotel/hospitality related role and able to work flexible hours, on any day of the week.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:



* Valor Hospitality Europe will establish itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.


* The Crowne Plaza Stratford upon Avon is a luxurious hotel, with recently refurbished public areas with a continental feel and 259 refurbished bedrooms.

We are located on the banks of the River Avon with a Riverside Carvery, Terrace Lounge and Bar, G's Bar, 14 Conference and Meeting Rooms with a maximum capacity of 550 delegates and Health and Fitness Centre.


* Please visit http://www.valorhospitalityeuropejobs.com to learn more about our existing hotels, other exciting job opportunities and our company.



Apply now for the Waiter/Waitress position and receive a free Customer Service development profile worth £25.