Service Support Analyst

Service Support Analyst - Salary up to £32,000 plus benefits and excellent relocation package - International Online Gaming - Leeds

SRGEurope have been appointed to recruit a Service Support Analyst to join an International Online Gaming Company based in Leeds with a huge range of interactive products.

The successful Service Desk Analyst will ensure second-to-none support and maintenance of systems and have passion for what they do, striving to always be better.

Our client is leading in Leeds and internationally.

They are committed to developing and providing dynamic and cutting-edge gaming to the Online Gaming industry.

If you are passionate about technology, have great Customer Service skills, and wish to work with a talented team this could be the ideal opportunity for you.


  • Provides full incident closure details including root cause analysis

  • Aid in diagnosing the cause of the incident through a structured process of investigation with internal and external support teams

  • Works closely with Business Systems colleagues to ensure incidents are resolved effectively as quickly as possible and to prevent root cause analysis

  • In conjunction with the Service Desk Manager works to embed a customer service culture in the team

The Candidate

  • Experience of working within a support environment

  • Experience of working in ITIL aligned environments

  • Good supplier management skills to co-ordinate the support activities of internal and external support providers

  • Strong customer focus establishing effective relationships with key stakeholders and 3rd parties

  • Credible communicator and influencer, adapting style as appropriate

  • Proven problem solving and analysis skills

  • Ideally ITIL Foundation Certificate

  • Ideally a degree in an IT discipline or equivalent

  • Ideally a broad understanding of information systems and web technologies, specifically, UNIX, Apache, SQL and Microsoft Applications


Our client is one of the top forward thinking and dynamic international Online Gaming company's looking to employ dedicated colleagues to grow within their organisation.

They are at the forefront of technology with their gaming products and have substantial plans for growth.

To Apply

Please click on the ‘apply' button and upload your CV or alternatively contact Rob Tully, Recruitment Consultant on 0207 183 6462 or email

This is an ideal opportunity for an experienced Service Desk Analyst wishing to achieve quick progression in a fast-paced, high technology environment.

If you have the above skills and are looking for an exciting role in the UK or Gibraltar, please apply now to be considered for this role.

Skills: Desktop , Technical , Network Engineer , Support , Windows , SQL, Unix , Mobile , 1st line , 2nd Line , Cisco

  • Start: asap
  • Rate: £28000 - £32000 per annum + benefits and relocation package
  • Location: Leeds, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: SRG
  • Tel: 0035020069999
  • Email: to view click here
  • Posted: 2016-10-13 15:46:38 -

  • View all Jobs from SRG

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