Service Desk Engineer
Service Desk Engineer – Liverpool
I’m looking for a service desk engineer for a leading IT services organisation based in Liverpool.
The role will be proving 1st line technical support across a number of ICT systems and applications.
The role will be following ITIL best practises so previous experience within ITIL will be highly desirable.
- • Providing 1st/2nd line technical support
- • Responsible for adhering to the ITIL Incident Management Policy including the lifecycle management of all incidents.
- • Responsible for data quality held within the Service Management System, Remedy.
- • Work closely with the Customer base to streamline services in line with ITIL.
- • Troubleshooting, problem-solving and technical skills based background using various diagnostic tools.
- • Experience with Windows Server OS 2008 and 2012
- • Knoweldge of Active Directory.
- • Bespoke Application support.
- • Knowledge and understanding of Exchange (2010 & 2013), SharePoint (2007 -2013) and Lync products.
- • Anti-Virus software .
- • Experience with ITIL
Salary on offer is £21,500 + benefits
Looking to move ASAP so please send me your latest CV and I will call you to discuss further.
James.Turley@conceptresourcing.com – 01384 246 267
Service Desk – 1st/2nd line support – Active Directory – ITIL – Windows Server – Technical Support - Exchange
- Start: ASAP
- Rate: Â£21k - 21.5k per year
- Location: Liverpool, Warrington, Wigan, North West
- Type: Permanent
- Industry: IT
- Recruiter: Concept Resourcing
- Contact: James Turley
- Tel: 0844 800 6600
- Email: to view click here
- Reference: 21134
- Posted: 2016-10-14 15:16:07 -
- View all Jobs from Concept Resourcing
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