Concept Resourcing
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Service Desk Engineer

Service Desk Engineer – Liverpool

I’m looking for a service desk engineer for a leading IT services organisation based in Liverpool.

The role will be proving 1st line technical support across a number of ICT systems and applications.

The role will be following ITIL best practises so previous experience within ITIL will be highly desirable.

Role Overview


  • • Providing 1st/2nd line technical support
  • • Responsible for adhering to the ITIL Incident Management Policy including the lifecycle management of all incidents.
  • • Responsible for data quality held within the Service Management System, Remedy.
  • • Work closely with the Customer base to streamline services in line with ITIL.
  • • Troubleshooting, problem-solving and technical skills based background using various diagnostic tools.

Technical requirements


  • • Experience with Windows Server OS 2008 and 2012
  • • Knoweldge of Active Directory.
  • • Bespoke Application support.
  • • Knowledge and understanding of Exchange (2010 & 2013), SharePoint (2007 -2013) and Lync products.
  • • Anti-Virus software .
  • • Experience with ITIL

Salary on offer is £21,500 + benefits

Looking to move ASAP so please send me your latest CV and I will call you to discuss further.

James.Turley@conceptresourcing.com – 01384 246 267

Service Desk – 1st/2nd line support – Active Directory – ITIL – Windows Server – Technical Support - Exchange



  • Start: ASAP
  • Rate: £21k - 21.5k per year
  • Location: Liverpool, Warrington, Wigan, North West
  • Type: Permanent
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: James Turley
  • Tel: 0844 800 6600
  • Email: to view click here
  • Reference: 21134
  • Posted: 2016-10-14 15:16:07 -

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