Additional Resources Ltd.
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IT Support Engineer (Senior) (On Site) (2nd) - Schools - Haringey , London

IT Support Engineer (Senior) (On Site) (2nd) - Schools - Haringey , London

Type: Permanent
Salary £26k to £28k

My client require an IT Support Engineer (2nd line) to be responsible for providing onsite technical Server support and proactive school infrastructure monitoring for a school in Haringey.

The role will also involve management and responsibilityfor the infrastructure support service to the school.


Progress and resolve technical faults and changes put through to the technical team within a timely manner and within the contractual or internal SLA's set out.
Deal with complex problems and work within the Problem Management policy to analyse and progress solutions and make recommendations where necessary
Responsible for local school server environments and regular maintenance work under the guidance and direction of the Technical Manager.
Responsible for progressing and escalating issues reported that cannot be progressed or are about to breach SLA's to the Technical Team Leader.
Follow approved procedures with regard to change control and change management
Deal with third party providers either as part of the change implementation process or as part of fault analysis and resolution.

Key Skills:

2-3 Years' experience in providing technical support with an in-depth knowledge of Windows Server 2003/2008 architecture and trouble-shooting is essential.

Experience in supporting the following technologies:-

Microsoft Windows 2003/2008 AD Infrastructure Services
Microsoft Exchange 2007
Microsoft Office Communications Server 2007
Microsoft Office Sharepoint Services 2007
Microsoft SQL Server 2005/2008
Microsoft System Centre Configuration Manager 2007
Local and/or offsite backup solutions
ESX 4.0 vsphere
Network connected SAN and Clustering technologies (SAN/NAS)
Internet Information Server 6/7
Active Directory administration 2003/2008
VMWare Infrastructure administration
Microsoft Office 365

Key words, windows, school, vmware, esx

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