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111 Call Handler

White Knight Recruitment are working in partnership with SCAS, we are recruiting for NHS 111 Call Handlers for the call centre based in Otterbourne.

This role is a in a busy, patient focused environment, handling calls from members of the public regarding urgent/emergency health problems.

Your role will be to effectively utilize NHS Pathways Triage software to provide the caller with an appropriate response to urgent healthcare needs within a timeframe, so you could be dispatching an ambulance or booking a GP appointment.

It is a challenging yet very rewarding role, and no shift is the same.


* Are a good communicator with an excellent telephone manner

* Are able to work calmly and under pressure

* Have good organisational & administration skills

* Have a strong attention to detail

* Are computer literature including in MS Office packages

* Are keen to learn new skills and develop

You will be required to complete a six week fulltime training course in NHS Pathways.

This covers full training in our systems and then supports coaching in the call centre environment.

You will be supported in the call centre by Quality Assurance Coaches, Team Leaders, Clinical Advisors and Clinical Managers.

Working pattern:

We have Part-time positions covering weekends, nights and evenings with shift lengths of 6 hours.



* Four on four off nights attracting 26.5hrs


* 12 to 18 hours working three weekends out of four

All staff will be expected to work Bank Holidays (inc Christmas, Easter etc).

Please note that you must be at least 18 years of age to apply for this role.

This restriction is in place due to the night shift working required for this role.

Please note that in order to be considered for this role you will need to be able to commit to a full time 6 week call handling and software assessment training course.

These courses are held in Otterbourne.

This role will attract an unsocial hours allowance of up to 25%.

  • Start: 17th October
  • Duration: Temp - Perm
  • Rate: 8-10 Per Hour
  • Location: Otterbourne, England
  • Type: Contract
  • Industry: Secreterial
  • Recruiter: White Knight Recruitment
  • Contact: Charlotte Culhane
  • Email: to view click here
  • Reference: 111 Call Handler
  • Posted: 2016-10-14 16:59:38 -

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