Networking Engineer - German speaking

An opportunity has arisen to join global telecommunication provider as a Network Engineer.

My client is looking for a Network Engineer who's is fluent in German to be responsible for receiving, tracking, escalating and closing all customer incidents and requests.

You will also be responsible for delivering high class customer service on a daily basis.

Main Duties of the Role

  • Dealing with inbound calls responding to all customers' requests and incident reports, this will be in English and German.

  • You will be expected to identify, manage and resolve all incidents.

  • Strive to resolve incidents within SLA.

  • Maintain history of problems and solutions.

  • Run and analyse traffic reports and IP configuration.

  • Real time service monitoring.

  • Coordinate as well as participate in troubleshooting efforts between departments and vendors.

  • Monitor and manage Planned Maintenance.

Required Skills & Experience

  • Must be fluent in English and German

  • Ideally have previous telecommunication experience (preferably for a service provider

  • Previous experience with VPN (IPSEC, DMVPN, MPLS, RADIUS, TACACS and QoS).

  • Good knowledge of layer 1/2 protocols (xDSL, ATM, Ethernet, leased lines and wireless).

CCNA or CCNP accreditation would be advantageous

My client offer fantastic opportunities for training and provide an excellent career path.

My client is also willing to pay for formal accreditations such as CCIE.

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