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Customer Relations Executive

Do you have previous customer relations experience within the travel industry? This established luxury tour operator is looking for a Customer Relations Advisor to deal with complaints.

The successful candidate must come from a complaint handling background and must have excellent letter writing skills.



Responsibilities:
, Manage travel agent, solicitor or customer complaints within a respectable time frame
, Act as the referent to all departments with regard to legal commercial advice
, Contribute and participate, when requested, in crisis management situations involving our customers (before departure, during their stay and upon their return)
, Be responsible for answering all Customer complaints, respecting the time delay
, Be co-responsible with the Sales & Customer Service Centre Manager in producing the booking conditions for each season

Skills and Specifications:
, Customer Relations experience, either in the Travel Industry or other areas.

Legal expertise (or good understanding of application of British Law in CR cases).
, Client oriented, problem solving, excellent written communication skills.
, Word, Excel, Power point.

Training on Internal software will be delivered internally.


, English (knowledge in French is a plus)

The Package:
The successful candidate will be offered a salary of £25,000

Interested?
If you feel you have the relevant experience for the role and wish to apply for the position please send your CV to charlotte@traveltraderecruitment.co.uk or call on 0207 347 5060