Concept Resourcing

Senior Helpdesk Coordinator

We are currently recruiting for a planning administrator to manage system breakdowns.

The successful candidate will be required to log routine and nonroutine calls with current subcontractors, acting as 1st line support providing accurate fault information.

Key responsibilities will be;


  • Take incoming calls and log noncompliance problems according to contractual requirements.
  • Manage systems breakdown till completion.
  • Notify customer of completion and obtain 'sign off.
  • Take incoming calls from equipment sub- contractors.
  • Enter all comments and agree action plan with customer and subcontractors’.
  • Responsibility for all open job activities within facility.
  • Escalate ongoing issues to Line Manager
  • Manage debriefing and closure of jobs.
  • To support and assist both the Facilities Manager and FM team in obtaining quotes, chasing suppliers, signing for deliveries, assist contract renewals and general day to day duties.
  • Plan routine equipment PM visits and liaise with clinical areas to ensure access. 
  • Accurately record any planned or reactive maintenance tasks on the database.
  • Maintain any service records.
  • Including filing service reports and chasing for any missing documentation. 
  • Record any non‐compliant issue as detailed within the PFI Contract 
  • Monitor and escalate any job recorded that is likely to breach a performance standard asdetailed in the contract.
  • Generate any forms required for Planned and reactive activities.   
  • Archive and store any service records appropriately. 

Technical Knowledge and Skills;

Essential 


  • Good communication, organization and planning skills.   
  • Ability to work unsupervised. 
  • Previous role in similar position 
  • Good knowledge of IT packages (Word, Excel, etc.) 

Desirable 


  • Knowledge of Qube Planet Helpdesk Database Package 
  • Previous Data management experience 

Core Abilities 


  • Good Communication to all levels of staff 
  • Attention to detail 
  • IT literate – MS Office (Outlook, Word, Excel etc.)  
  • Demonstrates a high level of professionalism, tidiness and workmanship at all times 
  • Smart appearance 
  • Good time management skills. Including Time keeping 




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