GetRecruited UK Ltd

MORTGAGE CASE MANAGER

MORTGAGE CASE MANAGER


KINGS HILL


£20,000 PLUS £7,000 BONUS


MONDAY - FRIDAY 8:30 - 5:30


25 DAYS HOLIDAY, MEDICAL INSURANCE, PENSION SCHEME.


THE OPPORTUNITY


My client is well established within their field and due to company growth is looking to recruit an experienced Case Manager to join their team in Kings Hill.

You would be working for a company that truly value their staff and offer an excellent salary and bonus structure.


You must have experience Mortgage Processing experience and ideally be CeMAP qualified.


THE ROLE



  • Building and maintaining effective relationships with all new and existing client

  • Acting as the first ‘port of call' for clients, lenders and conveyancers with any queries on a mortgage case (at all stages of the process from successful DIP through to legal completion and beyond)

  • Ensuring timely, accurate and appropriate responses to telephone calls/enquiries or correspondence from clients, lenders or conveyancers

  • Liaising with mortgage consultants, appraising them of the progress of specific mortgage cases and seeking to resolve any queries arising

  • Liaising with the line manager, escalating any specific problems for discussion and resolution Daily Operations

  • Producing written correspondence and documents using standard formats

  • Managing diary system to monitor cases and progress chase as appropriate

  • Providing feedback to line manager of any potential problems Knowledge of Process

  • Full understanding of required processes and prescribed practices

  • Interprets procedures to ensure excellent customer service

  • Balances amount and level of information, conveys key issues in appropriate order to give an overall picture


SKILLS YOU NEED



  • Excellent communication skills both written and verbal

  • Ideally be CeMAP qualified or willing to work towards it

  • You MUST have Mortgage Processing Experience

  • Excellent attention to detail




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