i4 Recruitment

Senior Support Analyst

Senior Support Analyst

My client is an organisation within the entertainment and recreation sector.

In recent years they have reached over a million customers per annum with locations throughout the UK & US.

Due to growth within the company, we are now looking for a Senior Support Analyst to join the team.

Knowledge Required:


  • Mac OS X (10.6 +)
  • Windows Operating Systems
  • Microsoft Azure Configuration and Management [Essential]
  • Virtualization VMware/VSphere/Hyper V [Beneficial]
  • Website CMS/EXM (SiteCore) [Essential]
  • Microsoft CRM (2016)
  • Microsoft Exchange 2010+
  • Cloud Services (AWS, Azure, Office 365)
  • VoIP/Telephony
  • MS Office (2010/2013)
  • Networking Protocols
  • Active Directory (Inc.

    AD connect) [Beneficial]
  • SQL Server (2008 and above) [Beneficial]
  • ITIL Framework [Beneficial]

Responsibilities:


  • Provide training, technical support, debugging and troubleshooting as required
  • Provide support and administration of Azure environment for the effective delivery of the companies’ web instances (SQL, Mongo)
  • Deal with third parties to provide maintenance assistance as and when required
  • Provide escalation management of support activities in a timely manner
  • To arrange the provision of maintenance for all hardware, software and other IT related facilities ensuring that the companies best interests are represented
  • Acting as a liaison point with users on matters affecting IT provision.
  • The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers

    • Email and Data storage (MS Exchange, Office 365, NAS/SAN)
    • Website functions and usage (Sitecore)
    • CRM and Data Analysis support to the business (Microsoft CRM)
    • The ability to prioritize work without the need for close supervision

  • Responds to telephone calls, email and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • Acting as senior support providing a consultative support approach to the business on key application delivery, including:

Experience Required:


  • 3 to 5 years minimum supporting and maintaining technologies in the local office to include Mac-based systems, laptops, desktops, and printers
  • Hands on experience and in-depth knowledge of Macintosh technologies
  • 3 to 5 years’ experience of supporting a multi-location organisation, including local and network authentication.
  • Experience with mobile applications/products including: iPhone, iPad, and Android platforms
  • Service Desk, operational support, ITIL
  • Retail, e-commerce or logistics experience


  • Start: Flexible
  • Duration: Full Time, Permanent
  • Rate: £30k - 35k per year + Benefits
  • Location: Bury St Edmunds, Suffolk, Norfolk, Essex, Cambridgshire, Cambridge,
  • Type: Permanent
  • Industry: IT
  • Recruiter: i4 Recruitment
  • Contact: Jason Beddow
  • Tel: 01603 415100
  • Email: to view click here
  • Reference: J1743 - JB
  • Posted: 2017-05-18 17:00:43 -

  • View all Jobs from i4 Recruitment


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