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Customer Support Advisor

Do you have proven Customer Service experience and are looking for a new challenge within a reputable and rewarding company? If so keep reading because Comm-Tech Voice & Data are recruiting and we want to hear from you.

The Company

Established in 1986, Comm-tech Voice and Data has developed through an ever-changing communications industry to be the leading and oldest independent communications provider within East Anglia.

With over 30 years' experience in the telecommunications industry, we have seen an adapted to the ever-changing world of technology, to ensure our clients are at the forefront of business communications.

The Position

Joining our team as a Customer Support Advisor, you will provide excellent customer orientated support to our sales team and customers alike.

Acting as liaison to provide product and services information as well as resolve any emerging problems that our customers might face with accuracy and efficiency.

Your main responsibilities include:

* Professionally handle incoming requests from sales team and Business Development Coordinators both written and verbal

* Answer telephone professionally and promptly and transfer to relevant teams

* To ensure that all issues are resolved both promptly and thoroughly

* Troubleshoot customer issues over the phone using automated information systems to analyse the customer's situation

* Handles issues in the best interest of both customer and company

* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

* Responsible for compiling and generating reports as they relate to Support tasks

Our Ideal Customer Support Advisor

You will have time served in a similar Support role or Service Desk position.

Some experience within the Communications arena would be helpful; as well as knowledge of technical support issues related to Mobile Networks and Handset troubleshooting.

The ideal Customer Support Advisor will also have:

* Highly developed sense of integrity and commitment to customer satisfaction

* Demonstrated passion for excellence with respect to treating and caring for customers

* Ability to communicate clearly and professionally, both verbally and in writing

* Strong decision making and analytical abilities.

* Strong detail orientation and communication/listening skills.

* Willingness to work a flexible schedule and occasional overtime when needed

For your hard work as our Customer Support Advisor, you will receive a salary of £18,000, working for a company that will rewards its employees and provides an excellent working environment.

If you have the experience and skills to become our Customer Support Advisor, we want to hear from you.

Click APPLY today.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist.

No terminology in this advert is intended to be deemed discriminatory.

We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Full terms and conditions of the CVWOW business can be found on our website.

  • Start: ASAP
  • Rate: 18000 Per Annum
  • Location: Norwich, England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: CV WOW
  • Contact: George Baker
  • Email: to view click here
  • Reference: GB-CUSA-NOR
  • Posted: 2017-06-01 23:35:02 -

  • View all Jobs from CV WOW