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IT Supplier Manager

IT Supplier Manager - Coventry


Service / Delivery / Manager / Suppliers / Stakeholders / Systems / Agile / ITIL / Process


Service Delivery Manager required for a leading client based in Coventry to be responsible for managing all aspects of operational service, to support the business in achieving its strategic objectives.

You will be required to manage suppliers and ensure they deliver against SLAs and KPIs.


Service / Delivery / Manager / Suppliers / Stakeholders / Systems / Agile / ITIL / Process


Key Responsibilities



  • Manage incident, problem and continuity processes, and ensure fit for purpose

  • Ensure system outages and issues are dealt with; ensuring Root Cause Analysis actions are in place

  • Identify and manage risks to operational services

  • Identify and implement service improvement initiatives, to reduce costs and improve efficiency

  • Manage the transition of new or improves services, collaborating with other teams to ensure successful completion


Key Skills



  • Extensive experience of Service Delivery Management

  • Strong infrastructure knowledge and experience

  • Experience dealing with documentation and processes

  • Excellent stakeholder/supplier management skills; experience managing service provider relationships both on and off shore

  • Working within an ITIL environment / ITIL qualified is desirable

  • Excellent written and verbal communication skills


Service / Delivery / Manager / Suppliers / Stakeholders / Systems / Agile / ITIL / Process


The salary for this position is between £40,000 - £45,000 + benefits package


Please apply by sending your CV to Jayne.corbett@crimson.co.uk in the first instance


Crimson are acting as an employment agency in regards to this vacancy


Service / Delivery / Manager / Suppliers / Stakeholders / Systems / Agile / ITIL / Process