Additional Resources Ltd.
This job has been posted for more than 30 working days and has expired.

1st Line Support Technician - Horsham

1st Line Support Technician - Horsham

Salary: £18-20k

Key words: IT Support Technician, 1st Line Support, IT, Microsoft, Windows, Logistics, Freight, Courier, Parcel

The Company

Our Clients is one of the UK's premier parcel and carrier management companies.

They have partnerships with the UK's top carriers and provide an enhanced delivery service through the use of state of the art technology and proactive customer care team.

The role:

The IT Support Technician must be able to communicate with staff at all levels and be proficient in the Windows OS environment and understand PC architecture (maintaining PCs, installing and troubleshooting Windows Operating Systems).



Responsibilities:

Ensures that the department satisfies its customers' needs
Provide technical help and advice to customers
Communicating courteously with customers by telephone, email and face to face
Investigating and solving customers' problems
Finding solutions to problems and have a hands-on approach to support activities
Have an adaptable approach
Keeping up to date on developments within the IT Department
All other reasonable requirements as specified by management
Responsibility for tasks as directed by management
Providing a good knowledge of Microsoft Operating systems & Office Suite as well as having experience with networking Providing 1st and 2nd line telephone support of the businesses applications, PC maintaining, configuration and installation; internal helpdesk support

Skills & Experience required:

GCSE Grades C and above in Maths and English as a minimum.
Experience in the logistics or Courier industry
Good working knowledge of Microsoft Windows
A good telephone manner with the ability to communicate patiently with people of all levels

To be considered for this role, please apply with a copy of your updated CV and covering letter.

Key words: IT Support Technician, 1st Line Support, IT, Microsoft, Windows, Logistics, Freight, Courier, Parcel

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003