Concept Resourcing
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1st / 2nd Line Support Analyst

Concept are currently recruiting for a Service Desk Analyst (1 st / 2 nd Line) for a client based in Central London

The client are looking for a self-starter, being able to retain end to end ownership and resolution of calls working within the IS Service Operations teams.

Responsibilities of the role -


  • Provide a single point of contact for all users of IS, logging and managing support incidents maintaining ownership of the issue until resolved
  • Provision of first line support, undertaking second line tasks where required
  • Working on Windows (7 and 10)/ Office (2003/2010/2016)/ desktop/ printer/ phone hardware based tickets and associated software

The ideal candidate should have an excellent working knowledge with the following -


  • Experience in a high volume support role manging and taking ownership of 1st/2nd line incidents
  • Understanding Active Directory, Windows Technologies and basic hardware fault finding
  • Providing support via the telephone and remote desktop services
  • Ideally have experience working in a ITIL focused environment

3 months temporary to permanent role

Normal working hours Monday to Friday 09:00 to 17:30 based in the clients offices in London.

Rate £22,000 - £24,000 per annum when perm, initial £110 per day (umbrella / Ltd Company)



  • Start: ASAP
  • Rate: £110 per day
  • Location: City of London, Greater London, England
  • Type: Contract
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: Amy Evans
  • Tel: 0844 800 6600
  • Email: to view click here
  • Reference: 23237
  • Posted: 2017-06-16 16:22:22 -

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