Parkside Recruitment
This job has been posted for more than 30 working days and has expired.

Service Improvement Analyst

To be a driving force within a Customer Operations Transformation Programme to identify and deliver enhanced experiences.

Completing functional reviews of assigned aspects of the current operating model.

Identification of changes required to make the operation more effective with the overarching goal to better support.

To ensure all work is documented and support Audit in any reviews.



Responsibilities:



  • Leading the identification of ideas/enhancements to the operation.

  • Demonstrate how they identify the right approach to take.

  • Scoping, ongoing management and documentation of project requirements, provide subject matter expertise in process and people, and both technology improvement and project planning.

  • Portfolio management.

  • Facilitate workshops, coordinate meetings, review benefits and track the process of planned deliverables.

  • Identify and document risks and develop agreed mitigation approaches.

  • Monitor progress against plans and flag any concerns on delivery to the relevant stakeholders.

  • Understand projects critical paths and identify where delivery is at risk.



Competencies:



  • Applies best practices and knowledge of internal/external business challenges to improve products, processes or services

  • Identifies and solves a range of problems in straightforward situations; analyses solutions and assesses each using standard procedures

  • Interprets customer needs; assesses requirements and identifies solutions to non-standard requests

  • Implements and adapts policies with the aim of improved efficiency and effectiveness across own team

  • Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines



Skills & Experience:



  • Demonstrable experience in process improvement methodologies

  • A comprehensive user of leading presentation tools and demonstrable ability to learn new ones.

  • Experience of managing conceptual projects through to implementation and benefits realisation.

  • Demonstrable experience of testing, verification and validation techniques.

  • Experience of creating Business Requirement Documents (BRD).

  • Experience of project management processes and methodologies.



Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.