Travel aftersales / Administration

Do you have experience in Operations, Admin or Customer Service working for a Tour Operator or travel agency? Have you visited many exciting destinations Worldwide and you have a passion for the travel industry? A fantastic opportunity has arisen based in Burton on Trent working for an expanding travel company who offer excellent career progression.
You will be part of the Cruise Department Providing support and information during and after the tour, and ensuring that their paperwork is correct and on time.


Assisting in the preparation of short and long haul holidays by making bookings, preparing paperwork and general office administration and also dealing with day-to-day issues that arise whilst the tours are running.



Main Responsibilities

, Emailing suppliers to confirm tours/Tour Managers/split groups/transfer guides/ local guides and visits
, Checking client itineraries, flight sheets and client lists
, Checking all correct bookings required are in place
, Completing programme sheets for each cruise, including details of bookings and timings
, Sending relevant e-mails
, Booking additional hotel nights/flights and transport for TMs where necessary
, Ensuring any payments for suppliers have been processed with Finance Department
, Managing quoted and predicted costs per cruise and logging onto a spreadsheet

Immediately prior to, and during cruises:
, Obtaining tour driver/transfer guide/local guide contact details
, Contacting TMs to ensure all tour information received and answering queries, advising of cancellations or alterations to tour
, Answering queries arising from tour, including transport enquiries, client illness and unexpected changes to itineraries
, Problem-solving in the event of coach breakdown, water level problems, flight delays, lost tickets, etc.

Post Tour
, Dealing with feedback from TMs, including reading de-briefs, discussing any problems that arose that could be addressed from the office


On Call
, Providing 24 hour support for TMs and clients, in 1 week blocks for approximately, but not limited to, 4 weeks per year, agreed on a rota basis
, Problem-solving in the event of coach breakdown, water level problems, flight delays, lost tickets, etc.



General
, Providing support and information to Tour Managers
, Answering queries from Reservations Department and clients regarding cruise and excursion timings and content
, Assisting in the setting up of new cruises, including sourcing local guides, researching entrance fees and obtaining information and maps
, Scanning, photocopying and other general office duties
, Keeping systems up to date with cruise/guide details


Competencies required

, Accuracy and attention to detail
, Well-developed communication skills
, Good personal organisational skills
, Strong commitment to great customer service, in dealing with clients, Tour Managers and suppliers
, Good working knowledge of Excel spreadsheets, ideally with an understanding of macros

Desirable

, Second European language (not nessesary)

A basic salary will be offered £19,000-£20,000 depending on experience plus benefits.
Interested?
Please contact Marie Heaven at Travel Trade Recruitment and send your CV to marie@traveltraderecruitment.co.uk or call 0121 450 9776 or click below to apply online.




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