1st Line Support - £18-20K - Macclesfield, Cheshire.

1st Line Support - Macclesfield, Cheshire.

Due to expansion and growth in our business we are looking to recruit an Installation and 1st Line Support Engineer to join the team.

This is a fantastic opportunity to work with growing IT Company in Macclesfield

The successful candidate will be dealing with software installations and troubleshooting issues relating to previous installations for a large number of customers across the United Kingdom and Republic Ireland.

You will need to:
, Deliver support in a timely and professional manor
, Work to Achieve Key Personal targets, benchmarks and call quality standards
, Work to Achieve Key Team targets, benchmarks and call quality standards
, Demonstrate the ability to work to deadlines
, Pass and annual data protection and computer misuse assessment
, Work as Part of a Team
, Troubleshooting problems by telephone and remote access
, Handle day-to-day support and validation activities maintaining company's customer base
, Provide assistance to the Project Manager
, Helping to improve company systems, procedures and knowledge

Working as part of a growing team you will be fully trained in all aspects of services and technology that the company provide to its clients.

, In-House Training
, Data Protection Act Awareness
, Computer Missus Act Awareness
, General Office Administration

Although no formal qualifications are needed for this role, the following is desirable:
, 4 GCSE's including English & Maths at grade C or above
, Literacy and numeracy skills at GCSE level
, A high level of IT knowledge and skills
, At least 1 year in a customer service environment or support environment.

Skills and Knowledge
, Excellent Telephone Skills
, Ability to Listen and Follow Instructions
, Planning and Organisational Skills
, Clear concise communication
, Professional Approach to Work
, Knowledge of CRM packages such as Salesforce is desirable but not essential
, Microsoft Office

1st Line Support Engineer - Macclesfield, Cheshire

  • Start: ASAP
  • Duration: Permanent
  • Rate: £18000 - £20000 per annum + Benefits
  • Location: Macclesfield, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: Adria Solutions Ltd
  • Tel: 0870 264 1600
  • Fax: 0870 264 1700
  • Email: to view click here
  • Posted: 2017-08-03 17:14:17 -

  • View all Jobs from Adria Solutions Ltd

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