Parkside Recruitment

1st Line Support Analyst/ External Helpdesk Support

Have you worked in Financial Services or Software companies?


Have you worked as an EXTERNAL clients 1st Line Support Analyst/ External Helpdesk Support?


Can you commute to Kingston on a daily basis?


Are you looking to work for a market leader in its field?



If you have answered YES to all 4 questions then please APPLY NOW!!!


Our client is a leader in it's field and this is an excellent opportunity for an experienced 1st line Support Analyst/ EXTERNAL Helpdesk Support to work in their offices in Kingston.

The successful candidate will be working within the support team providing software support and basic training to users of their package.


The successful EXTERNALclients 1st line Support Analyst/ External Helpdesk Support will also be responsible for:



  • Help desk support - answering support calls from clients and processing support emails.

  • Logging calls on internal system, using own initiative and taking ownership of queries.

  • Investigating and resolving queries, seeing through to completion.

  • Liaising with relevant teams on the resolution of queries.


You MUST have experience of working in an EXTERNAL helpdesk support role, PLEASE NOTE our client is not looking for internal or individual helpdesk support candidates, you must have experience of supporting a wide customer base.

Candidates from a Financial Services or Software company background would be ideal.


The successful External clients 1st line Support Analyst/ External Helpdesk Support candidate MUST be professional with an excellent telephone manner.


If you are interested in being a EXTERNAL clients 1st Line Support Analyst/ External Helpdesk Support AND match ALL of the above criteria then PLEASE APPLY NOW!




Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.




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