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Italian Speaking Customer Experience Consultant

Italian Speaking Customer Experience Consultant

Location: Ringwood, Hampshire

Hours: Up to 40 hours per week

Salary: £19,685 per annum

Our client is a well known and reputable employer based in Ringwood, Hampshire.

They are currently seeking Italian speaking professionals to join their customer service team.

As a Customer Experience Consultant, you will be required to carry out the following:

  • Builds and develops relationships with internal / external contacts

  • Actively seek to share information in order to improve quality performance

  • Understands the purpose and relevance of company policies and procedures, ensuring commitment to them

  • Helps manage others work and provides guidance / input to colleagues in decision making

  • Contributes to the development of new solutions to meet business needs

  • Takes the initiative in suggesting new services that could be developed

  • Plans and manages workload

  • Analyses performance issues and helps to resolve problems

  • Able to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning

  • Able to assimilate, relay & provide information whilst paying close attention to detail

  • Able to respond to customer queries and complaints via email or letter in both English and country of origin.

  • Able to remain positive, courteous & professional at all times

  • Focus on customer to deliver the FCA guidelines and fundamentals of the call our client requires.

    At all points making sure customers are treated fairly.

  • Able to communicate and empathise and a real willingness to help.

In return for your hard work and commitment, our client offers fantastic benefits, including:

  • IIP Accredited Employer

  • BUPA Life Insurance Scheme

  • Suggestion Box Monthly Winner Paid Reward

  • Cycle To Work Scheme

  • Childcare Vouchers

  • Home Computing Scheme

  • Dentist scheme

  • Eye test vouchers

  • Excellent onsite training and induction

  • Staff room with complementary refreshments

  • Corporate discounts, including hairdressing, gym membership, restaurants and bars

  • Monthly dress down days

  • Involvement with local charities and fundraising days/events

  • Academy career progression structure

  • Recently renovated premises

  • Specific benefits on campaigns you work on including discounts, incentives and prizes.

  • Recommend a friend scheme paid reward

  • Apprenticeship positions available

  • NVQ qualifications

So if you are looking for a company that looks to progress you and where you can take the next step, apply today.