Collections Agentrequired in Norwich city centre!
Are you looking for the next step from customer service within the financial / insurance sector - perhaps retail banking environment? If you are, then we can offer:
* £19,000 - £22,200 basic salary
* Performance related bonus
* Holiday 21 days + bank holidays, increasing by 1 day per year of service (max 25 days)
* Company contributed pension (3%)
* Private medical healthcare
* Death in service benefit
* Opportunities for career progression
UK Credit is a well-established business and has grown in recent years.
We have succeeded in growing without losing what's important - our values and integrity.
Our customers are at the heart of everything we do.
We recognise and reward our top talent.
Our team thrive in an open plan environment which is fun, friendly, and supportive.
We are looking for confident and organised individuals with strong analysis and customer service skills to join our expanding collections team
Collections Agent Responsibilities:
The Collections team adds immense value to our business and our clients by giving support and practical guidance to those clients who are failing to maintain the repayments on their loan.
You will be talking to clients and their guarantors on a daily basis and using other methods of correspondence to manage your clients (letter, SMS, email), so you will need to be competent and confident on the telephone and in using screen-based technology.
You will need to gain an understanding of which clients are genuinely struggling to make their repayments and those who are unwilling to do so, and negotiate and plan an effective programme of repayment that meets the need of the client and the business.
The ideal Collections Agent:
To be successful it is important to build a rapport with the clients you are working with, whilst explaining the actions they must take to keep up with their agreement with us.
You will need to be professional, well organised, calm under pressure and committed to helping clients manage their finances.
This is a full-time, permanent position comprising 40 hours a week including one Saturday morning a month paid at time and a half.
If you are looking for your next challenge as a Collections Agent, then we want to hear from you, please click APPLY!
The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist.
No terminology in this advert is intended to be deemed discriminatory.
We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Full terms and conditions of the CVWOW business can be found on our website.
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