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Room Service Assistant

DoubleTree by Hilton - Leeds City Centre

Room Service Assistant - Permaent, Part Time - Nights

Main Duties:

The Room Service Assistant role involves a range of duties, including; having a thorough knowledge of all dishes and beverages available on the room service menus, taking food orders ensuring every opportunity it taken to upsell and maximise food revenues, the service of food dishes and beverages preparing the restaurant and service areas for service, the laying up and clearing of room service trays, and ensuring high standards of food hygiene and cleanliness in your areas of work.

The Room Service Assistant has a key role to play in ensuring our customers have a memorable dining experience whilst ensuring the brand values and standards are delivered.

Key Personal Attributes

To join our team we need individuals who are caring and take pride in all that they do.

Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Room Service Assistant role include:



* Identifying customer service problems or issues before they arise.


* Displaying a positive, friendly and informal manner with customers.


* Showing a sense of urgency on behalf of customers and actions requests quickly.


* Undertaking work in a well-organised and systematic way.


* Working effectively with colleagues and other departments.


* Preparing and cooking from a basic menu for all guest orders


* Striving for excellence by paying attention to important detail.


* Ensuring promises are kept by following through on customer requests.


* Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

The successful applicant should have experience working in a customer service environment preferably within a hotel/hospitality related role and able to work flexible hours, on any night of the week.

Benefits Package:

In return we offer a very competitive salary and excellent benefits package including the opportunity to achieve NVQ/SNVQ qualifications and the use of hotel leisure facilities, uniform and meals on duty.

Hotel Description:

The DoubleTree by Hilton Leeds was constructed in 2009 and has a modern feel.

The hotel lies directly adjacent to Leeds Central railway station and next to the canal, just to the south of the city centre in Granary Wharf an area which comprises luxury residential apartments, bars and restaurants.

The hotel holds a 4 star rating and comprises 333 guest rooms/suites, 18 meeting rooms including a Sky Lounge, small fitness studio, newly refurbed The Lock.



Apply now for the Room Service Assistant position and receive a free Customer Service development profile worth £25.