Concept Resourcing
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IT Support Analyst - 1st/2nd Line

IT Support Engineer - 1st/2nd Line

My client an IT Services organisation is seeking an IT Support Engineer to join their organisation on a permanent basis.  After a large period of growth within the organisation they are seeking a new addition to their service delivery team.



Are you currently seeking a company that will progress your career in IT?

Do you want to work for a company that will pay for you to enhance your certification portfolio?

Do you want to work for a growing IT services company?

If all of the above sounds interesting then please read below for a brief detail of the role, a full job spec is available.



  • You will work as part of a strong technical team and be responsible for support and management of the customer solutions
  • Be a key escalation point for any ticket requirements and adhere to SLA’s
  • You will be a key point of escalation, escalating tickets to the 2nd/3rd line teams

Technical Requirements

  • Active directory (Configuration, troubleshooting etc.)
  • Strong knowledge of Microsoft operating systems
  • Basic understanding of networking
  • An awareness of virtualisation
  • Be able to communicate effectively
  • Driving licence and access to a vehicle as onsite and offsite work is involved



To be immediately considered for this position please send your CV to



Tom Durnford – IT Recruitment Consultant – 01384 457196



Service Desk Analyst – desktop support – IT Support – Active Directory – Microsoft – Service Desk – IT Analyst – 1st line – IT support Engineer

  • Start: ASAP
  • Rate: £18k - 22k per year
  • Location: St Neots, Cambridge, Peterborough, Hitchin
  • Type: Permanent
  • Industry: IT
  • Recruiter: Concept Resourcing
  • Contact: Tom Durnford
  • Tel: 01384 457196
  • Email: to view click here
  • Reference: 24859
  • Posted: 2017-12-19 08:43:18 -

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