Part Time French Speaking Customer Service Advisor

Part Time French speaking Customer Advisor, Edinburgh (West)


We have new opportunities available working for an award winning organisation located west of Edinburgh as a Customer Service Advisor.


Undergoing an exciting period of growth, our client provides Customer Service and Technical Support to a range of their clients which include large retailers, financial service organisations, telecommunications and so many more.


The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.



Main duties and responsibilities include:



  • To respond to all client activities within given timescales, efficiently, effectively and accurately.

  • To develop and maintain a full knowledge of client processes and services.

  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.

  • Logging of all activities accurately and in line with procedure within client CRM tool.

  • Responsible for maintaining and updating all administration.

  • Participate in client led conference calls

  • To meet and exceed daily/weekly targets


Role Requirements



In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:



  • Fluent in English and French.

  • Commitment to a high level of accuracy

  • Excellent attention to detail.

  • Ability to work on own initiative and under pressure in order to achieve deadlines.

  • Good organizational skills.

  • A minimum of 20 wpm on a keyboard.

  • Proficient in the use of MS Excel

  • ECDL qualification an advantage


Hours for this role are 16 hours per week; Saturday - Sunday, 2.30pm to 11pm.


Reward


In return our client will reward you with:



  • Excellent starting salary

  • Generous holiday allowance

  • Ongoing training and development

  • Further career opportunities

  • Monthly incentives prizes

  • Pension

  • Healthcare

  • Discounts for various retailers and tourist attractions

  • Childcare Vouchers

  • Free onsite parking

  • Free hot beverages


Next Steps


To be considered we require you to apply by emailing your CV


Equal Opportunities


FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.



  • Rate: Up to £16500 per annum + pro rata
  • Location: Edinburgh, Scotland
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: FPSG Connect
  • Tel: 0131 270 6600
  • Fax: 0131 270 6633
  • Email: to view click here
  • Posted: 2018-02-02 16:58:56 -

  • View all Jobs from FPSG Connect


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