Customer Success Manager

Customer Success Manager

Our client is the leading provider in the industry.

Their product has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations.

This client has a work hard, play hard, family oriented culture.

They believe in paying for talent and are offering highly attractive compensation packages for the right individuals.

They are currently looking for a rock-star Customer Success Manager with a proven track record in a SaaS environment to join a great team in Fort Myers, Florida!


  • Account management - truly take care of customers, overseeing everything from leading QBRs, to sending donuts

  • Build customer advocates - develop strategic client relationships and build a loyal client base that actively advocates for the company

  • Own customer retention - maintain a pulse on all client health statuses, and use tact and diplomacy to handle customer escalations of all kinds

  • Increase customer adoption - develop a deep understanding of the clients (their industries, business goals, pain points, personality quirks) and conduct proactive outreach / check-ins to provide business analytics, suggest best practices, etc.

  • Originate and implement Customer Success initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices


  • 2-5 years of Customer Success experience

  • Proven record of providing top class customer service

  • Exceptional ability to develop and maintain relationships with a wide range of personalities

  • Technical aptitude - quick to develop a deep understanding of new software

  • A history of going above and beyond

  • Team player with an entrepreneurial spirit

Benefits: Competitive compensation, flexible, results-driven environment, comprehensive benefits package with full health coverage consisting of medical, dental, life, unlimited paid time off and 401K + match, free lunches, snacks, and drinks, and much more! Great work environment: start-up culture - for those looking to work hard and develop in a rewarding career with growth opportunities!

Skills: Account Management, Relationship, Excel, SaaS

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