2nd Line Support Analyst - Nottingham

An exciting role has arisen for a talented 2nd Line Support Analyst to join a leading firm based in central Nottingham.

Your main responsibilities in this role will be to provide desktop support on an award winning service desk to over 900 colleagues working remotely or within our 5 office locations, dealing with incidents or service requests that have been escalated from the 1st line team.

The majority of the role will involve troubleshooting and resolving incidents ‘in person’ at a colleague’s desk or working area within your designated office location, therefore excellent interpersonal and communication skills are required.

To apply for this role you must possess:

 Experience of user account administration within Active Directory and Exchange 2010

 Knowledge of Windows 7 and Windows 10 Enterprise environments

 Excellent knowledge of Microsoft Office 2010 (including Word, Excel, Outlook and Power Point)  Knowledge of Microsoft SCCM 2010

 Good knowledge of laptop and desktop PC hardware components

 Knowledge of RSA token management and administration

 Knowledge of the FileSite document management system would be advantageous

 Exceptional attention to detail, ensuring accuracy in all communications

 Hold an ITIL foundation v3 qualification (this is advantageous, but is not essential as training would be provided).

Excellent salary of £25,000.00 per year plus benefits is available, apply today to hear more details.


  • Start: ASAP
  • Duration: Permanent
  • Rate: £25,000.00 per year
  • Location: Nottingham, UK
  • Type: Permanent
  • Industry: IT
  • Recruiter: Linking Humans
  • Contact: Farrah Wells
  • Tel: 02380302715
  • Fax: 02380302715
  • Email: to view click here
  • Reference: 4A-4382-133
  • Posted: 2020-08-30 23:35:02 -

  • View all Jobs from Linking Humans


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