Additional Resources Ltd.

IT Change Manager (Legal Services) - Manchester

IT Change Manager (Legal Services) - Manchester

£45 to £55k

My client, a legal services company is looking for a IT Change Manager to be based in Manchester.
They are the leading providers of legal and handling services to the UK general insurance sector.

Currently they provide specialist services to 12 of the UK's 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries.

The basic purpose of the job and its primary objectives:
To work closely with all IT teams and with the business to implement and maintain an ITIL-aligned Change Management process.

The primary objective of the function is to allow the business to plan and implement IT change quickly, effectively and safely in a dynamic and changing environment.

Main Responsibilities:

Implement and manage a robust Change Management function as an integral part of the IT Department.
Create, update and maintain clearly documented processes and procedures in relation to the Change Management function.
Ensure all RFCs are accurately completed, queried where necessary, and recorded in the change management system.

Chair the regular CAB and convene emergency CAB as necessary.
Liaise closely with all IT teams to deliver effective, accurate change.
Be involved in the planning of IT change throughout the business.
Devise strategies to assist improvement of change-related processes in other IT teams.
Work collaboratively with al IT teams to progress agreed objectives.
Work closely with Project Management team to ensure that large and complex IT and business changes are managed and documented fully and effectively.
Liaise with third party vendors as and when necessary.
As necessary, work alongside other departments and teams within company to help achieve company goals.

Key Skills & Knowledge:

ITIL Change Management qualification.
Excellent communication skills.
Ability to address conflicting priorities diplomatically, calmly but assertively to reach compromise.
Ability to take ownership of requests for change and ensure that they are progressed to implementation and review.
Commitment to ensuring user satisfaction.
Good legal knowledge and experience, preferably in the personal injury/insurance litigation areas.
Good understanding of IT platforms, including legal case management systems.
Good knowledge of IT infrastructure, networks and telephony and their relationship to the users of those services.
General awareness of developments and trends in the legal IT sector.
Ability to work on own initiative to handle multiple tasks simultaneously and prioritise appropriately.
Ability to coach and train colleagues in the process and logic of change management.
A proactive, solutions-focused approach.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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