Residential Loan Operations Manager

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Residential Operations Manager


Our client is seeking a Residential Operations Manager for a full time position.

In this role, the individual will lead the entire day-to-day operations of the non-conforming and conforming residential mortgage platform.

This role has principal responsibility for all operational workflows for the residential loan origination process from application through closing.

This individual manages operations and support activities for various loan products.

It specifically involves the direct oversight of processing, underwriting, closing, quality control, funding, shipping, compliance, and the sale of residential loans.


Responsibilities include:



  • Manage the loan pipeline and all operations staff to ensure loan quality and production goals are met.

  • Oversee the implementation of new policies and procedures and ensure best practices are implemented as directed by the Mortgage Operations Manager.

  • Ensure conformity with all loan disclosures and lending compliance regulations.

  • Continually demonstrate the assertiveness, perseverance, energy and passion - results oriented behavior required to be successful in this role.

  • Demonstrate effective problem solving, planning and time management skills while ensuring high customer service standards are maintained.

  • Continually train staff and conduct formal ongoing training, as required, relative to new policies and procedures and regulation.

  • Knowledge of Encompass or similar loan origination platforms.

  • Must have excellent written and communication skills as well as the ability to use different computer software programs related to loan origination and customer relationship management.


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