Technical Operations Manager

This role incorporates the role of the Lab Manager.

The objective of the Technical Operations Manager is to support the Business Manager in delivery of the mid- term strategy through management of the day to day operational activities of a test, laboratory and site environment.

Manage the provision of technical expertise and conformity with QA standards, whilst delivering an efficient and first-class quality service to customers

As a Technical Operations Manager your main duties will be:

  • Managing the testing laboratories with responsibility for health and safety, technical quality and delivering growth

  • Managing a growing team, providing strong communication skills to promote a positive culture and working environment (Day to day line management)

  • Ensuring continued conformity with the requirements contained in ISO 9001 (BSI) and ISO 17025 (UKAS) through the procedures defined within the quality manual

  • Planning, organising and executing internal audits in line with the Quality Management System and in accordance with the yearly schedule, including the follow up and close out of nonconformance actions

  • Contributing to the company best practice and continuous improvement culture, devising new processes and optimizing existing processes to drive quality and business improvements

  • Working closely with other business sites, departments and colleagues ensuring a consistent approach to business processes across the organisation

  • Managing test programmes, including technical reviews ensuring customers are kept informed of instrument or project performance

  • Maintaining high levels of customer satisfaction, including the investigation and resolution of customer complaints

  • Scheduling workflow and resources to deliver on customer expectations, ensuring an efficient and effective service

  • Managing the generation of quotations, proposals, reports, certificates and invoicing

  • Authorising certificates and producing technical reports

  • Reporting on monthly performance measured against budgetary targets

  • Providing technical expertise during on and off-site visits meetings, events and exhibitions as and when required

  • Conducting regular checks of hire and sales stock, including the smooth running of the despatch and returns process

  • Purchasing of on-site materials and consumables in line with budgetary controls

The successful candidate:

  • Degree in mechanical engineering, related subject or relevant experience

  • Practical knowledge of an instrumentation, test and calibration environment

  • Quality systems experience to ISO 9001 and ISO 17025 ideally in the technical management of a department related to a sector within the construction industry

  • Experience in working to quality standards, ideally in the measurement of pressure, temperature andvolume flow

  • Approved UKAS signatory

  • Knowledge of uncertainty budgets

  • People management experience

  • Knowledge of internal auditing procedures and techniques

  • IT literate

  • Practical understanding of Health and Safety procedures

  • Results focussed, demonstrated through a track record of performance improvement

  • Flexible and pragmatic approach

  • Exceptional communication skills

  • Embrace responsibility and accountability

  • Excellent organisational and problem-solving skills

  • High personal standards with a ‘can do' way of working

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