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After Sales Administrator

Administration Assistant required for busy Travel Company in London specialising in ski and activity holidays; providing an opportunity for the successful applicant to experience many different aspects of the business in a vibrant office.

THE ROLE
, Be responsible for every aspect of the booking process once confirmed by the guest
, Ensuring the booking process is complete by editing invoices using the company's reservations system
, Amending invoices to add extras or make changes to bookings at guest requests
, Be a point of contact & knowledge for all products via email and telephone for guests
, Ensuring customer satisfaction throughout the booking process
, Reacting and solving any guest queries or issues
, Monitor customer feedback and escalate if appropriate
, Liaising with resort staff ensuring the smooth running of operations overseas and good communication

EXPERIENCE REQUIRED
, Interest/experience in winter sports
, Knowledge of European ski resorts.
, Excellent literacy and numeracy skills and a confident telephone manner
, Excellent computer literacy and good Excel skills
, Excellent organisation and time management
, Ability to work accurately in a busy, time pressured, team environment

THE PACKAGE
, A salary of up to £20,000
, Company pension scheme
, Staff Holiday Concessions

INTERESTED
If you feel you have the right experience and skill set, please submit your CV by applying to this advert.