IT Technical Support Agent
Our client is looking for Technical Support Agent to be responsible for troubleshooting technical issues with their customers using their online ticketing system.
You will work to investigate, diagnose and resolve the issue, relaying information to others within the team concisely and eloquently when required.
You will be expected to engage with customers of varying technical experience in a personable and professional manner, understanding their unique business models and suggesting optimisations to improve their use of our services.
Any experience of using REST APIs will greatly benefit you in this role but training will be provided to get you up to scratch.
You will work as part of a friendly, in-house team dedicated to providing first-class support
- IT Technical support background
- Fluent in English with excellent communication skills, both spoken and written.
- Personable and professional, with a proven ability to develop relationships quickly.
- High attention to detail and willingness to go the extra mile, sometimes working outside of office hours in exceptional circumstances.
- Ability to manage several projects and customers at one time.
- Ability to engage with customers of varying technical ability in a language they'll understand and appreciate.
- Experience in a commercial environment, in a customer-facing role.
- Experience with REST APIs.
- An understanding of the tools and programming languages that can interface with our services (PHP, Python, Node, Java).
Great role in a great team! Please send in your word cv for more details
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
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