Technical Support Specialist

We are looking for a Technical Support Specialist who will help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator customers by phone, email and remote access.

Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.



THE JOB:
, The majority of this person's time will be spent providing technical and functional support
, The role will entail: Answering and logging calls from customers, researching problems, analysing customer databases and working closely with other internal departments to obtain a solution to customer's queries.
, The person will be conducting advanced troubleshooting while working in a very busy environment.
, The person will be expected to gain a good understanding of SQL databases, Contract loading, basic accounting methodology, Citrix networking, Customer product installations and Crystal reports to facilitate resolving customer queries.

EXPERIENCE REQUIRED:

, Bachelor's degree highly desirable
, Varied experience of working in the travel industry and/or providing technical support to travel agents
, Knowledge of supporting PCs and Windows

Knowledge, Skills and Abilities:

, Excellent written, verbal, and telephone communication skills
, Self-motivated and capable of working successfully under minimal supervision
, Able to thrive in a small, fast moving, fluid, and demanding organisation
, Fluency in English is essential and proficiency in other languages desirable
, Sound understanding of how travel agencies / tour operators work in the front office and ideally the back office
, Strong technical aptitude
, Essential to be a team orientated.
, Knowledge of databases and/or GDS' desirable


THE PACKAGE:
For the successful candidate there will be a competitive annual salary of up to £26K and company benefits package which will be discussed at interview stage.

INTERESTED?
To apply for the position of Technical Support Specialist
Click 'Apply' now and submit your CV.

YOUR CONTACT:
Aiste Vilcinskaite - Account Manager - 0203 887 9444
aiste@traveltraderecruitment.co.uk

PLEASE NOTE:
Due to the volume of applications received, only suitable candidates will be contacted.




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