Technical Support Specialist
We are looking for a Technical Support Specialist who will help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator customers by phone, email and remote access.
Your customers will come from varying backgrounds within the travel industry and therefore the role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.
, The majority of this person's time will be spent providing technical and functional support
, The role will entail: Answering and logging calls from customers, researching problems, analysing customer databases and working closely with other internal departments to obtain a solution to customer's queries.
, The person will be conducting advanced troubleshooting while working in a very busy environment.
, The person will be expected to gain a good understanding of SQL databases, Contract loading, basic accounting methodology, Citrix networking, Customer product installations and Crystal reports to facilitate resolving customer queries.
, Bachelor's degree highly desirable
, Varied experience of working in the travel industry and/or providing technical support to travel agents
, Knowledge of supporting PCs and Windows
Knowledge, Skills and Abilities:
, Excellent written, verbal, and telephone communication skills
, Self-motivated and capable of working successfully under minimal supervision
, Able to thrive in a small, fast moving, fluid, and demanding organisation
, Fluency in English is essential and proficiency in other languages desirable
, Sound understanding of how travel agencies / tour operators work in the front office and ideally the back office
, Strong technical aptitude
, Essential to be a team orientated.
, Knowledge of databases and/or GDS' desirable
For the successful candidate there will be a competitive annual salary of up to £26K and company benefits package which will be discussed at interview stage.
To apply for the position of Technical Support Specialist
Click 'Apply' now and submit your CV.
Aiste Vilcinskaite - Account Manager - 0203 887 9444
Due to the volume of applications received, only suitable candidates will be contacted.
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