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Practice Manager

This practice is an expanding multi-disciplinary health and wellness centre, with a passion for helping their patients, their friends and family to lead healthier lives.
They are looking for a positive and highly motivated Clinical manager  to assist with their growing patient list in their well-established centre.
The centre consists of various sectors under one roof, consisting of Health clinic.

Chiropractor, Osteopath, Beautician, Facial Aesthetics, Massage therapist and Dentistry.
This role is to work:
Hours of Work: To be confirmed, working in agreement with the owners over a six day week.

To manage their time to oversee all aspects of the running of the Clinic e.g.

some early shifts, late and Saturdays.
Duties and Responsibilities:
Responsible for: All the team and clinicians.

The Members and Patients.

To ensure the Clinic runs like a well oiled machine.
Position Summary:
- The Clinic Manager shall be responsible for the efficient, effective management of the Clinic.

The Clinic manager must ensure the well-being of guests, clinical and support team.

- They are to ensure the Clinic culture and ethos, discipline and standards are maintained and recipes are carried out.
Their goal is to achieve the following:
- Outstanding customer care.
- Excellent clinical care.
- A happy, healthy and well team adhering to the culture, company handbook and tenets.
Culture:
- They need to be a positive force for helping our team ‘be the best they can be’.
- Our members and guests should be looked after ‘amazingly well’ and not just ‘fine’.
- The Clinic manager should lead from the front by attending the social engagements and personal development events.
- To positively attend screenings and inspire the team in this area to monitor the rotas to ensure all team members participate.
Human Resource Management:
- Manage the recruitment and advertising of new team members
- Lead the interview process – using the clinics protocol
- Induct new team members, clinicians and locums
- Carry out appraisals for the non clinical team
- Review and improve the current Team including performance, training programme and with the manual
- Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures
- Maintain adequate relief team members to cover holidays or absence to ensure a full team at all times
- Encourage positive team working and development utilising the Courtesy system
- Ensure that the Clinic is complying with Health and Safety legislation
- Ensure good time keeping for all team members
- Lead the weekly front of house meeting
- Monitor and manage the communication books
The Guests and Members:
- To care for guests through outstanding customer care and ensure an efficient front desk
- Handle guests feedback and complaints with a WOW
- Supervise the updating of Clinic leaflets and notices and ensure that appropriate information is available to patients
- Create the monthly referrer of the month signs and ensure thank you’s are given
- Support the team in any difficult contact with patients
- Promote the membership
- Lead the field with the ROF conversion and referral rate
General Management:
- Ensure compliance with all statutory and legal regulations
- Effect and maintain Practice insurance policies; public and third party liability, employers’ liability, premises and equipment
- Ensure security of personnel and property
- Be responsible for supplies, both medical and administrative – stock control in line with business targets
- To lead the maintenance, cleaners and administration (back stage team)
- Maintain high standards of hygiene, quality control as per the checklists
- To liaise oversee our VISIBILITY strategy to ensure we reach our monthly NP targets
- To lead the organisation of member events e.g.

summer party
- Check invoices for team members each month (these are signed daily)
- Distribute pay cheques each month
Finance & Accounts:
- Manage and supervise petty cash
- Advise on and manage the appropriate salary scales for team members
- To run the monthly ‘staffing’ budget’
- To lead the Clinic in reaching its financial targets
- To produce the weekly figures for central office
Marketing:
- Ensure marketing is carried out in line with NP and members targets
- Monitor the visibility targets and take action if targets not being met
Information Technology:
- Supervise the preparation of the appointments book
- Manage the appointment book
- Ensure the correct completion of patients details
Performance/Quality Management
- To ensure the Clinic meets the quality control expectations
- Support the lead clinicians in the X-ray management
- To ensure team have appropriate registration and insurance
Salary : Discussed at interview.


Candidates must have management experience.

Having Dental/medical experience would be advantageous.


  • Start: 30/11/2018
  • Rate: £25000 to £30000 Per: annum
  • Location: West Wickham,England
  • Type: Permanent
  • Industry: Medical
  • Recruiter: MediCruit
  • Contact: Prabhat Joshi
  • Tel: 01332 609318
  • Email: to view click here
  • Reference: 50643
  • Posted: 2018-11-30 10:32:35 -

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