Customer Care Manager - Dorking - £50,000 - £60,000 + Benefits

Customer Care Manager - Dorking - £50,000 - £60,000 + Benefits


My industry leading client is looking are looking for an experienced Customer Care Manager to join their close-knit team, managing a professional and efficient customer care service to home owners when they have moved into their new property.


The Role



  • Daily reviewing the customer care inbox with the Customer Care Co-Ordinator and discussing any immediate issues.

  • Review the COINS system daily with the Customer Care Co-ordinator and prioritise work

  • Oversee the organisation of the Customer Care Operative including coordination of appointments and recording them on the Outlook calendar.

  • Ensure the Customer Care Co-Ordinator is prepared prior to attending regular meetings with the Managing Director/PA to ensure that any queries which have been escalated are being addressed.

  • Ensure the Customer Care Co-Ordinator is prepared prior to attending bi-weekly customer care meetings with the Customer Care Manager to go through current customer care issues.

  • To manage the team to meet the ‘After Sales' Customer Care issues notified in the department in an efficient and organised manner.

  • To liaise with the directors on continuous process improvement initiatives to drive the quality of the business's delivery and Customer Service.

  • To ensure the correct level of cost recovery from third parties for Customer Care works.

  • To meet with affected homeowners on site where necessary to discuss more prominent issues and agree a schedule of works with the site team and contractors.

  • Attend meetings, when necessary, with the Production Director, Customer Care Coordinator, Managing Director and others to ensure that any queries which have been escalated are being addressed.

  • To provide support to the Customer Care Co-Ordinator during busy times and act as able back up during holiday/sickness periods.



Essential Skills



  • Experience in a similar role

  • Excellent customer service/communication skills

  • Highly personable, used liaising with managers and customers

  • Able to prioritise workloads

  • Able to manage and motivate a team always ensuring highest quality of customer service


IMMEDIATE OPPORTUNITY - PLEASE APPLY NOW



  • Start: ASAP
  • Rate: £50000 - £60000 per annum + Car Allowance + Pension + Benefi
  • Location: Dorking, England
  • Type: Permanent
  • Industry: Construction
  • Recruiter: Fusion Appointments Ltd
  • Tel: 01306 745050
  • Fax: 01306 745051
  • Email: to view click here
  • Posted: 2019-01-21 15:07:30 -

  • View all Jobs from Fusion Appointments Ltd


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