Parkside Recruitment
This job has been posted for more than 30 working days and has expired.

Warranty Operations Manager

We are recruiting for an established global organisation based in Bracknell for a Warranty Operations Manager to manage the Warranty Operations team.



The Warranty Operations Manager is responsible for day-to-day Warranty operations for car, motorcycle and power products as well as planning & implementing business activities to ensure the Warranty Operations Department meet current & future requirements.

This role has two direct reports within the Warranty Operations team.



Main Responsibilities are:

-Lead & motivate the Warranty team in the Head office so that it is effective, responsive, and able to provide a high quality service to the business (Branch / Distributor / Dealer)
-Contribute to the development of the Department Business Plan using the direction set by the Department Manager to add activities at the appropriate level with appropriate Targets
-Take responsibility for allocating Business Plan tasks to suitable team members based on their skillset & capability
-Manage performance of individual team members in relation to their Business Plan & personal objectives to ensure achievement of departmental objectives
-Act as a mentor and actively encourage the personal & career development of all team members, identifying talent that will add value to the Department and wider business
-Conduct regular & proactive communications with the Warranty Operations Department Manager in order to continuously monitor & review the performance of the Warranty Operations department against Business Plan objectives
-Maintain strong relationships
-Regular review and evaluation of warranty operations and organisations of Branches / Distributors within the organisation region, giving regular feedback to Branch responsible Managers as required
-Lead and direct where necessary the warranty personnel in Branches / Distributors to adopt / optimise processes based on operational guidelines
-Propose & implement appropriate training activities for Branches / Distributor warranty staff including identification of new or revised training to align with evolving business direction and strategies

Qualification, skills and experience required:

-Good knowledge of warranty operations at both Branch / Distributor & European level are preferred
-International or Field experience preferred
-Experience of car, motorcycle & power product business is beneficial
-Highly motivated self-starter, numerate and committed to achieving inefficiencies and best practices
-High level of computer literacy (MS Office & B/O)
-IS system development experience is preferred
-Strong interpersonal skills with the ability to negotiate
-Strong presentation skills with the ability to undertake regular report compilation & presentation to Senior Management
-Ability to work within a team as well as alone
-Demonstrable ability to motivate individuals relative to Department objectives to achieve business goals
-Ability to negotiate sound business principles with all levels of management
-Proactive thinker with an open minded approach to evolving the Department's functional ability relative to the changing nature of the business environment
-Project management experience is beneficial
-A genuine interest in working with people from a variety of organisations and cultures
-High degree of willingness to travel within Europe



Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Parkside Recruitment is an Equal Opportunities Employer.